What information do we collect?
We also record phone calls between Parents and Customer Service/Sales for compliance, training and quality assurance purposes. We do not record phone calls between the Tutors and Children[Minors].
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:
• To personalize your experience
• To continually update and improve
• To improve customer service
• To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.).
Note: If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety [privacy] of your personal information by using a secure server. All personal i.e. credit card information is transmitted via Secure Socket Layer (SSL) technology and stored in a secured database. We do not retain any of your private information on our servers (e.g. credit card, social security/insurance numbers, financials, etc.) following a transaction.
How can I edit, correct or delete my personal information?
You may edit your account information at any time by contacting iSmartStudent Monday – Friday, between the hours of 10:30 am – 7:30 pm EST [OR 24-hours a day, 7 days a week via email]. We recommend that you review your personal information periodically to ensure that it is accurate, complete, and current. Please contact us by telephone at 289-275-2244 or via email at firstname.lastname@example.org for further instructions, to delete or temporarily deactivate your account. Residual information may remain within our archive records.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, including marketing our products and services, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionallyand at our discretion, we may include or provide links to third party products or services on our website. These third-party sites have separate and independent privacy policies. We have no control, responsibility or liability, whatsoever, for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Personal Information Protection and Electronic Documents Act Compliance
We are in compliance with the requirements of PIPEDA and are taking all necessary measures to disclose what information we collect, what we use it for, and how we store and protect it. Due to the nature of our business and the fact that children interact with our tutors by phone, we do not record any phone calls between children and the tutors. Additionally, to properly administer the tutoring program, we store a child’s personal information that is required only in accordance with guidelines set by the Privacy Commissioner of Canadaand not disclose, sell, trade or otherwise transfer any of said information to any third party entity for any reason unless required by law.
Canadian Anti-Spam Legislation Compliance
We take every measure possible to be compliant with CASL and all the regulations within it. By submitting an inquiry on our website, you are provided an option to opt-in to receiving promotional communications from iSmartStudent. You will have the option to unsubscribe from these communications at anytime by following the “Unsubscribe” link at the bottom of any promotional email received. When you are registered for the iSmartStudent tutoring program, you are providing implied consent to receive promotional communications from iSmartStudent. This consent can be withdrawn at anytime in by following the “Unsubscribe” link at the bottom of any promotional email. We also acknowledge that any promotional information sent by iSmartStudent is easy to identify and all information sent is 100% accurate.
This policy was last modified on March 4th 2020.