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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our blog, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the “Do we use cookies” section below for information about cookies and how we use them.

We also record phone calls between Parents and Customer Service/Sales for compliance, training and quality assurance purposes. We do not record phone calls between the Tutors and Children[Minors].

What do we use your information for?

Any of the information we collect from you may be used in one or more of the following ways:

• To personalize your experience
• To continually update and improve
• To improve customer service
• To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.).

Note: If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety [privacy] of your personal information by using a secure server. All personal i.e. credit card information is transmitted via Secure Socket Layer (SSL) technology and stored in a secured database. We do not retain any of your private information on our servers (e.g. credit card, social security/insurance numbers, financials, etc.) following a transaction.

How can I edit, correct or delete my personal information?

You may edit your account information at any time by contacting iSmartStudent Monday – Friday, between the hours of 10:30 am – 7:30 pm EST [OR 24-hours a day, 7 days a week via email]. We recommend that you review your personal information periodically to ensure that it is accurate, complete, and current. Please contact us by telephone at 289-275-2244 or via email at [email protected] for further instructions, to delete or temporarily deactivate your account. Residual information may remain within our archive records.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the account information, and to understand and save your preferences for future visits. We also use cookies keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, including marketing our products and services, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionallyand at our discretion, we may include or provide links to third party products or services on our website. These third-party sites have separate and independent privacy policies. We have no control, responsibility or liability, whatsoever, for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Personal Information Protection and Electronic Documents Act Compliance

We are in compliance with the requirements of PIPEDA and are taking all necessary measures to disclose what information we collect, what we use it for, and how we store and protect it. Due to the nature of our business and the fact that children interact with our tutors by phone, we do not record any phone calls between children and the tutors. Additionally, to properly administer the tutoring program, we store a child’s personal information that is required only in accordance with guidelines set by the Privacy Commissioner of Canadaand not disclose, sell, trade or otherwise transfer any of said information to any third party entity for any reason unless required by law.

Canadian Anti-Spam Legislation Compliance

We take every measure possible to be compliant with CASL and all the regulations within it. By submitting an inquiry on our website, you are provided an option to opt-in to receiving promotional communications from iSmartStudent. You will have the option to unsubscribe from these communications at anytime by following the “Unsubscribe” link at the bottom of any promotional email received. When you are registered for the iSmartStudent tutoring program, you are providing implied consent to receive promotional communications from iSmartStudent. This consent can be withdrawn at anytime in by following the “Unsubscribe” link at the bottom of any promotional email. We also acknowledge that any promotional information sent by iSmartStudent is easy to identify and all information sent is 100% accurate.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

Any changes to our privacy policy, will be postedon this page, reflected in the updatedPrivacy Policy modification date below and/or notify you of changes via email.
This policy was last modified on March 4th 2020.

Contacting Us

If there are any questions regarding this privacy policy you may email [email protected]